Case study

Imaging Associates

It takes a healthcare organization 236 days on average to detect a threat in the network.*

Imaging Associates is the leading radiology provider in Alaska of diagnostic exams and subspecialty reports to accurately detect and treat disease and abnormalities.

For those who live and work in remote parts of Alaska, having access to timely, high-quality and often life-saving radiology is a significant challenge. Ward Hinger, CEO of Alaska Radiology Associates and CEO of Imaging Associates, saw a way to overcome that challenge so Alaskans could get the expert care they needed and deserved without having to travel. His companies combined forces to create Connect49 to offer medical facilities throughout Alaska. These facilities offer dependable access to Alaska’s first and only subspecialized radiology support (24/7/365) and access to Alaska’s first and only Vendor Neutral Archiving (VNA) system.

Hinger knew that Connect 49’s network would rapidly become a mission-critical service – and it did. “Reliability is paramount. 99.9% uptime reliability is paramount. Security is paramount. Most healthcare data in Alaska is stored on our vendor-neutral archiving system. And we have to reassure current and future clients that we have a robust and highly secure platform to protect our shared patients’ information.”

CI appreciates the needs of the healthcare industry as a result of working with many other clients within it. Ward Hinger, CEO of Imaging Associates

Critical Insight solved the problem

Hinger asked GCI for their security recommendation. “There were no local security companies that could meet our robust needs. We looked at other entities who are offering a similar service, but we weren't as impressed with their offering and their ability to deliver on the promises that they were making. Since we're using and relying heavily on GCI it made sense to us to partner with the company GCI recommended, CI Security. CI understands and appreciates the needs of the healthcare industry as a result of working with many other clients within it. CI deeply understood the privacy and regulatory compliance requirements of working with PHI data.”

Hinger hired CI Security to perform a Focused Security Assessment and signed up for Managed Detection and Response. He remembers, “For the FSA, they sat with my Director of IT and his team and collaborated to provide us with a very meaningful, tangible roadmap for us to take immediate corrective action on.” Hinger says the addition of 24x7x365 monitoring with Managed Detection and Response brought peace of mind. “I could sleep at night. They will let me know if there’s something I need to worry about and that gives me peace of mind.”

CI Security now monitors Imaging Associates' networks around-the-clock.

Today, Imaging Associates is expanding Connect 49, with CI Security professional services helping protect them and CI Security’s MDR defending them.