Case study

City of Wenatchee

71% of breaches were financially motivated and 25% were motivated by espionage.*

The City of Wenatchee is a technology-focused small city with limited resources.

The City of Wenatchee, Washington, is best known for its apples, but it also grows another crop – electricity. Located near a series of hydroelectric dams, the area provides cheap, abundant power for the cloud services and cryptocurrency datacenters that the world relies on.

And, with a new regional focus on technology, Dale Cantrell, Director of Information Systems for the City of Wenatchee, realized a problem in 2014. A nearby hospital and city had both lost money in phishing attacks, spurring Cantrell and the City’s Finance Director on a mission to acquire budgeting for better security. They couldn’t afford to increase the size of the IT team, but told the Mayor and Council, “We argued we didn’t want to be in the news for a breach. We needed an affordable solution to identify security issues before it was too late.” The elected leaders agreed.

We didn’t want to be in the news for a breach. Dale Cantrell, City of Wenatchee Director of Information Systems

Critical Insight solved the problem

Cantrell reached out to CI Security founder Mike Hamilton because of Hamilton’s history as the CISO of Seattle and signed up for Managed Detection and Response. Cantrell says that the service has been invaluable. ““The value to me is that 24/7 we have an extra set of eyes on our network activity to monitor the logs. We have artificial intelligence that goes through the logs, but the fact that we have real eyes around the clock is just invaluable to me.”

After their positive experience with their Critical Insight™ MDR solution, the City engaged CI’s Professional Services division for a Focused Security Assessment and Penetration Test to further strengthen the city's overall cybersecurity program. Said Cantrell, “I knew there were going to be issues that we had never even thought of. CI made us aware of other ways to breach our security that we hadn’t considered. We fixed those together, right away.”

CI Security now protects and defends the city of Wenatchee.

“Having 24x7 MDR definitely helps the stress level. And, they don’t just protect cities. I like that they protect other types of organizations too, so they can see a broad range of attacks before they get to us.”